Senior IT Support Specialist
Threshold Rehabilitation Services — Reading, PA
- Supervised IT support and identity administration, leading a team of 2 technicians supporting 300+ end users across on-premise and cloud environments.
- Led migration of on-premise Active Directory to Microsoft Entra ID (Azure AD), centralizing identity management and enabling secure SSO for cloud applications.
- Deployed FIDO2 phishing-resistant MFA organization-wide, reducing credential-based security incidents.
- Directed a Windows 11 migration across 300+ devices ahead of Windows 10 end-of-life, maintaining endpoint compliance.
- Designed and implemented a network topology redesign, improving segmentation and access control enforcement.
- Developed identity and access documentation protocols for EHR and HIPAA-compliant systems, reducing compliance errors by 40%.